New Research Suggests: To Get Patients to Accept Medical AI, Remind Them of Human Biases
Patients who are initially resistant to AI-driven healthcare may become more open to it after being reminded of biases in human treatment.
While people are growing more accustomed to AI-driven personal assistants, customer service chatbots and even financial advisors, when it comes to healthcare, most still want it with a human touch.
Given that receiving healthcare is a deeply personal experience, it’s understandable that patients prefer it to come from, well, a person. But with AI’s vast potential to increase the quality, efficacy and efficiency of medicine, a push toward greater acceptance of artificial intelligence-driven medicine could unlock benefits for patients and providers.
How, then, can the industry help nudge the public to feel more comfortable with medical AI?
According to a new study from researchers at Lehigh University and Seattle University, making the concept of bias more salient in their thinking can help.